Globe announced significant improvements to its network quality nationwide to deliver a better user experience to its customers. By using Facebook Connectivity analytics tools to identify network performance issues and prioritize network investments, Globe has enabled its customers to see marked improvements and lower latency in their overall experience on the Globe network.
The overall 4G download speeds across Globe’s nationwide network increased by 25 percent compared to the third quarter of 2020. Davao and Central Visayas also recorded a 25 percent increase in download speeds, while the Caraga Administrative Region consisting of Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur, and Dinagat Islands registered a six percent hike. The overall download speed in Mindanao went up by five percent. Globe aims to replicate the efforts in other parts of the country, where the company is expanding and upgrading its network.
“Our collaboration with Facebook Connectivity has been instrumental in driving significant network improvements for our customers’ experience. We have seen that our customer experience has improved and is on par with global top-tier telcos. We will continue to work together to identify opportunities to improve connectivity, especially as Globe rolls out 5G technology in the different regions of the Philippines,” said Joel Agustin, Globe Senior Vice President for Program Delivery, Network Technical Group.
As part of its commitment to deliver fast, reliable, and high-quality internet connectivity in the country, Globe has earmarked an unprecedented P76 billion in capital expenditures this year. The bulk of the total budget will be for data network builds.
Globe has already begun delivering on its commitment to improving connectivity in the region, with its outdoor 5G services covering 95 percent of National Capital Region (NCR) as of end of August 2021. More and more cities in Metro Manila and around the country are experiencing the benefits of Globe’s 5G technology.