Air Asia reassures guests of unhampered flights amid new COVID surge

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AirAsia Philippines has assured its guests that robust measures are in place to sustain operational requirements amid rising number of Covid-19 cases in some areas in the country.

In its latest advisory, the airline said that it will retain its flight between Bacolod and Manila for guests with negative RT-PCR test results taken 72 hours prior to departure, regardless of vaccination status. Flight will depart from Bacolod to Manila at 7:25PM, while its flight from Manila to Bacolod is scheduled at 5:30 PM.

For guests who may opt to rebook their flights, AirAsia Philippines also offers enhanced flexibility among its guests. Passengers may avail of the unlimited rebooking option with no change fees by accessing the manage my flight option through the airasia Super App or airasia.com. 

To sustain its services, AirAsia Philippines has also established a Safety Plus 24/7 Team composed of different department leaders and the People and Culture – Medical team to strengthen its support and monitoring of the health and well-being of its employees, including by distributing medication and vitamins to those who have contracted the virus. 

AirAsia Philippines Spokesperson Steve Dailisan said, “Adequate planning and anticipation are key to mitigating the risks entailed on the unprecedented surge of COVID-19 cases. Thankfully, we have initiated the reintegration training of our hibernated staff as early as December and gradually this January which will complement the requirements for manpower.”

“Internally, we have added layers in monitoring and clustering among our Allstar frontliners to make sure that our flight schedules remain unhampered during these times.”

AirAsia Philippines also prioritized securing booster shots for all of its employees who have been fully vaccinated against COVID-19. Partnerships with Local Government Units (LGUs) have also been very helpful in this initiative.

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