At least 37 frontline employees of the different offices of the local government of San Carlos City underwent a 2-day Basic Customer Service Seminar on Sept. 26-27 at the Consuelo Alger Community Center Function Room.
The seminar consists of lectures, group discussions, workshops, hands-on, facilitation exercises, and activities aimed at equipping frontline government employees with the skills and knowledge that can help provide better customer service.
Among the topics discussed by Churchill Aguilar, Chief Executive Officer of a realty company and resource speaker were the definition of customer service and care; recognition of attitude that affects customer service; identification of customer needs; procedures and routines; barriers to excellent customer service and how to overcome them; online communication and how to deal with difficult customers.
Aguilar emphasized that to provide genuine service there is a need to acknowledge the status quo of the office and anticipate customers’ needs.
He also hoped that lessons learned will be applied in the paticipants’ respective offices.
Candy S. Jones, participant and Social Worker Aide of the City Social Welfare and Development Office (CSWDO) shared that said seminar was far the best she attended since the activities and topics are relatable and practical.
She added that improvement is essential for oneself and the whole team to accommodate and serve the clients well.
Another set of frontline government employees will undergo said seminar on Sept. 28-29 facilitated by the Office for Human Resource Management.