GCash, a leading e-wallet provider in the Philippines with 76 million users, confirmed that its service is back to normal and that all funds of its users are safe and secure after a recent downtime that occurred early this morning, May 9.
In a statement, the company assured its customers that their funds were not affected during the downtime and that no hacking incident had occured.
At 3PM today, GCash said it already adjusted the e-wallets of affected GCash users and the app is back up, and users may safely proceed with their regular transactions.
In a Facebook post this morning, GCash confirmed that some customers may have noticed a deduction in their GCash accounts. This resulted in the Gcash application on both iOS and Android going offline.
GCash also emphasized that the safety and security of their customers’ accounts remain their top priority. The company has implemented proactive cybersecurity policies to ensure that their users’ funds and personal information are protected.
“We advise our users to remain vigilant in their online transactions. Cash will never send emails or messages with links nor reach out to customers via calls and other messaging platforms,” the statement continued.
In addition, GCash reminded its users to never share their MPIN and One-time Pin (OTP) to anyone and to report suspicious activities through their Help Center at https://help.gcash.com/hc/en-us, or talk to Gigi. Customers can also call their hotline at 2882 for other queries.