BPO giant backs PH economic recovery plan


Teleperformance, the leading global group in digital integrated business services, is determined to support the country’s business and economic recovery after COVID-19. The company is navigating its way through the next phase of the pandemic with the recent launch of its first business process outsourcing hub in Bacoor, Cavite.

In a press statement the company said that the opening of its 22nd site in the province known as the Land of Brave Heroes is a signal of the company’s optimism in the Philippines’ IT-BPM industry and in the potential of Cavite, as the investment encourages job generation and industry advancement in the region.

TP’s newest site in Bacoor, Cavite. The site is located in Vista Mall.

Officially called Teleperformance Molino, the company’s recruitment center is located at Vista Mall and has already opened its doors to applicants, while the operations site is set to open this November.

Teleperformance Philippines Chief Operations Officer Mike Lytle conveyed his excitement over the company’s newest site. “Even with the ongoing pandemic, Teleperformance remains optimistic in the country’s growth and continues to believe and invest in Filipino talent. Our new site in Molino marks another milestone for the company. We are excited to be in Cavite as we see it as one of the fastest growing provinces in the Philippines, with great potential to become a regional growth hub. We believe that this new venture during this period can contribute to the country’s push for provincial development and to the overall recovery of our economy.”

DOLE Secretary Bello at the virtual launch.

Department of Labor Secretary Silvestre Bello who graced the virtual launch commended Teleperformance “for successfully navigating the new normal.” He went on to highlight that “Teleperformance is a shining example of the BPO industry’s tremendous growth and resiliency. Your presence in the country for the past 24 years and continuing robust performance are manifestations that the industry will continue to be at the forefront of economic recovery and development.”

Philippine Economic Zone Authority Director General Plaza also echoed the optimism and noted that “amidst this pandemic, Teleperformance continues to be a vanguard for development and a staunch provider of employment for the Filipino people. We firmly believe that real, sustainable economic development stems from enabling every Filipino and every family to have a stable source of livelihood and income through the investments and reinvestments of companies such as Teleperformance in PEZA’s economic zones.”

IT-Business Process Association of the Philippines (IBPAP) President Rey Untal also congratulated the company for this milestone. In his speech he said: “I’m sure it was no small feat, and the fact that the team was able to push forward with this despite the present climate speaks volumes of your capacity to adapt and grow in strength no matter the circumstances. The ripple effect that this Teleperformance milestone will have on the advancement and expansion of the sector and its allied industries in the region will be felt for many years to come.”

Teleperformance is the leading global group in digital integrated business services, recently winning the Frost & Sullivan 2020 Asia Pacific Services Provider of the Year Award and, earlier this year, its third consecutive Great Place to Work® certification. Currently, the organization has around 47,000 employees from business sites located in Metro Manila, Antipolo, Bacoor, Baguio, Bacolod, Cebu, Davao, and Cagayan De Oro.

SEE RELATED STORY: Teleperformance Philippines wins at the 2020 Festival of Media APAC Awards and Asia-Pacific Stevie Awards

This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the country. The company was also re-certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.